QUICK ANSWER
If gambling is no longer enjoyable or within your control, stop play and use the official time-out or self-exclusion process. Do not rely on a simple logout.
What matters first
The exact tool and duration vary by provincial operator. Self-exclusion is a formal protection setting; read how it affects accounts and other participating venues before confirming.
What to check
- Open the responsible-play area in the official account.
- Choose a break or exclusion period that creates a real barrier.
- Remove saved payment methods and block gambling transactions if helpful.
- Tell a trusted person and contact provincial support or a helpline.
Quick checklist
- Official exclusion process
- Duration and scope
- Payment / marketing blocks
- Support from a person or service
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Frequently asked questions
Can an affiliate site exclude me from PlayNow?
No. Only the operator or provincial program can apply an account exclusion.
Where can I find immediate support?
Use the support service for your province or call/text a recognized gambling helpline in Canada.